Photo Upload Issues (Mobile)

If photos aren’t appearing in your project or report, they’re usually still uploading. This can happen if you’ve taken photos offline, have poor connectivity, or have a backlog waiting to sync.

Important: If you have photos not uploading (or stuck in the upload queue) don’t delete the SiteCam app. Any photos that haven’t synced yet may be permanently lost.

Troubleshooting Steps

1. Make sure your device has internet connectivity
2. Force close the SiteCam app
3. Reopen the SiteCam app
4. Open the project
5. Keep the app open (and ideally on Wi-Fi) while uploading.
6. Check the web app to see if the photos are visible in your project gallery.

SiteCam supports background uploading but some devices (eg. iOS) can limit background processes of third-party apps. If you are having upload problems, it’s best to keep the app open and not in the background.